Operational Model
The Outsourcing Alliance team will support every aspect of your offshore presence. We aim to make outsourcing: Simple, Efficient, and Effective. We will work with you to ensure that your required business processes are performed per your specifications. In the instance that these processes are new, we will work with you to create them using straightforward steps.
We will develop a team for you that will be an extension of your local team with open lines of communication and a focus on relationship building. We also factor Quality Assurance metrics into all campaigns to ensure your team is meeting your expectations in every way. You will be provided with regular reports to show the progress of your offshore team. Regular contact with the OA management team is encouraged.
Training
Our Management team will train your offshore team to work efficiently and effectively so that they will meet and exceed set KPIs. Training will be ongoing as required. Your onshore team may be involved with training as deemed necessary. This may include relevant members of your onshore team visiting the Philippines to train your offshore team if necessary. Topics such as information security and in alignment with this the Outsourcing Alliance Company Code of Discipline will be covered in full.
All OA new hire staff go through a “transition period” where they are extensively tested before they become fully-fledged members of the team. This ensures that you will have the highest quality offshore team members.
Luke Moran
Nicholas Baker
Jason Madden